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Are you ready to take on a key role in our team? We’re looking for a dedicated Supervisor who will play a vital part in supporting our operations manager. Your mission: ensuring that our service delivery not only aligns with contract terms but consistently exceeds our clients’ expectations.
Key Responsibilities
*Supervise daily operations, and the frequency will depend on the account size. Perform remote staff monitoring in the mornings if the need arises.
*Weekly planning of cleaning service schedules.
*Ensuring compliance with the cleaning schedule
*Conduct regular inspections to evaluate cleaning quality.
*Supervising payroll, including monitoring employee performance and conduct evaluations during their crucial first two months.
*Ensure payroll is within budget.
*Managing the purchase of cleaning materials, tools, and equipment efficiently.
*Focus on strategies for employee retention.
*Monitor and maintain delivery of cleaning materials, tools, and equipment.
*Improving processes continuously.
*Ensure Customer Satisfaction by meeting and exceeding their expectations.
*Strong decision-making skills regarding personnel and clients.
*Ensure that administrative processes for personnel management and coverage are rigorously followed.
*New Cleaners Hiring Process: Participate in the hiring process of new cleaners. Monitor their performance and conduct evaluations during the first two months.
Requirements
-Fulfill daily tasks within the scope of the service.
-Prioritize customer satisfaction.
-Be available to work 8 hours a day.
-Be open to morning client visits or covering for employees when needed.
-Conduct employee evaluations and interviews.
-Demonstrate effective leadership and personnel management skills.
-Complete level 5 online training within the first month of employment.
-Proficiency in both English and Spanish.
-Previous experience as a cleaning supervisor or team leader.
-Possess a valid driver’s license.
-Authorization to work in the United States.
-Strong communication and interpersonal skills.
-Problem-solving abilities.
-Effective time and task management skills.
-Organizational skills.
-Intermediate knowledge in Excel, Word, and PowerPoint.
-Flexibility to work on projects during mornings or weekends.
Schedule and Benefits
Monday through Friday, 4:00 PM to 12:00 AM (with flexibility). Weekends, if necessary.
Benefits
- Holiday pay (after 90 days of employment)
- New Year’s Day (January 1)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Thanksgiving (fourth Thursday in November)
- Christmas Day (December 25)
- Worker’s Compensation Insurance.
- 1 week of Paid Time Off per year. After 1 year.
- Gasoline reimbursement for your personal vehicle.
- Uniform.
- Access to training courses aimed at enhancing your skills and capabilities.
- Access to the company’s email.
Join our team and be part of a company that values your dedication and offers opportunities for growth. Your journey toward a rewarding career starts here!